REFUND & CANCELLATION POLICY

The free trial includes 1,000 free views or streams and free campaign design or setup. No payment is taken and no card details are collected.

Because no payment is made for a free trial, no monetary refund applies to it. A free trial can be cancelled at any time before delivery begins by contacting us.

To request a cancellation, contact us with your campaign reference number as soon as possible. Requests received before campaign setup has started are eligible for a full refund of the amount charged.

A refund may be available where payment was taken but the campaign was never started, where we are unable to deliver the campaign you purchased, where a duplicate payment was taken, or where a campaign was cancelled by us. Refunds are issued to the original payment method used for the campaign.

After campaign setup has begun, work has already been carried out and delivery may already be in progress. From this point a full refund is not available, and a cancellation applies only to the undelivered part of the campaign.

Where a campaign has been partially delivered, any refund considered will be calculated on a pro-rata basis for the undelivered portion only. The delivered portion is non-refundable.

Campaigns that have been fully delivered as described are not refundable. If you believe a completed campaign was not delivered as described, contact us and we will review our campaign records.

If you were charged more than once for the same campaign, contact us and the duplicate charge will be refunded in full.

If a payment is not completed, no campaign is confirmed and no charge is due. Any pending authorisation is released by your bank or card issuer.

If you believe a payment was made without your authorisation, contact us immediately. We will investigate together with the payment provider and, where the payment is confirmed as unauthorised, refund it and cancel the campaign.

Please contact us before raising a chargeback so we can resolve the issue directly. Where a chargeback is raised for a campaign that was delivered as described, we will submit our campaign records to the payment provider and may decline future service.

If a third-party platform removes, restricts or blocks the submitted content, or if the content becomes private or unavailable, delivery may stop. In that case any refund relates only to the undelivered portion of the campaign.

Where delivery is prevented or delayed by events outside our reasonable control, including platform outages, policy changes, technical failures or legal requirements, we will either reschedule the campaign or refund the undelivered portion.

Approved refunds are issued to the original payment method in USD. Processing time depends on your bank or card issuer, and typically takes 5–10 business days after the refund is issued.